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Guidelines And Standards Manuals
The word 'Guidelines' is in fashion, but implies flexibility. I prefer 'Standards.' The appearance and exposure of the corporate brand must be constant. In even the most entrepreneurial corporate culture where "all permissions are granted unless expressly denied," identity must be the great exception, in which all permissions are denied unless expressly granted.
Otherwise, chaos will rule.
Edward Tufte says this well: "If there is a well thought-out design standard, it should be followed. In practice, great design comes from great designers.
That is empirically the case. If a great designer did a first-rate standard, that model should be followed. Great design is not democratic; it comes from great designers. If the standard is lousy, then develop another standard." www.edwardtufte.com
Until 2000 or so, the best manuals were beautifully
designed books, expensively produced to support their
quality message and policy importance. Today, print is more
often used for a beautiful "voice" brochure that promotes
the corporate brand's visual impact to its employees while
the heavy lifting, the nitty-gritty details and application
templates, are on a web site. This solves the problems of
aging manuals, their high cost and their rapidly declining
respect and observance.
Some manuals are at least partly 'open' on the Web, and I will add well-designed examples below as I (or you) find them.
For a longer list, see Hans Stol's "Catalogue"
page.
Brands
of the World also offers a long list of brand manual
PDFs.
[Thanks to teacher Paulo Granato (e-mail) in Brazil for suggesting this page, and to URL contributors such as Hans Stol, Piotr Sierzega, Johnny Hood
and Design Maven Frank Briggs.]
Note: Jerry Kuyper's eight rules for
effective manuals (at bottom of this page)
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ABB |
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Excellent. Includes
templates, best practices |
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Accelrys |
- |
all on one (long) page |
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| Air Products |
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airproducts.com/identity |
detailed PDFs |
| Akzo Nobel |
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akzonobel.com/company/identity |
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| Alberta (Canada province) |
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corporateidentity.gov.ab.ca |
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Alzheimer's Society |
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21-page pdf - thorough and to the point |
| American Heart
Association |
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p0st.americanheart.org/branding |
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| AT&T |
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att.com/brand |
A
CoreBrand-built site |
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Best Buy |
- |
How a major retail chain minds its brand |
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Bitdefender |
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A software brand's essentials, on one page (by
Brandient) |
| Blue Cross Blue Shield of
NC |
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bcbsnc.com/content/corporate/style-guide |
The basics |
| Brasil Telecom |
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Brasil Telecom |
PDF |
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Cambridge University |
- |
Appropriately conservative
guidelines |
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Canada |
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Managing a nation brand |
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| Cargill |
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cargillbrandidentity.com |
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Cornell
University |
- |
Comprehensive print, web/screen and audiovisual
guidelines |
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Cummins |
- |
Comprehensive, easy to navigate (with a surviving Paul
Rand logo, too) |
| Cunard |
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cunardguidelines.com |
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Daimler, incl. Mercedes Benz |
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"Design Navigator."
Disciplined, thorough and accessible (thus On Brand) |
| DSM |
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identity.dsm.com |
Dutch, chemicals |
| European Union
'visibility' |
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europa.eu.int/comm/europeaid/visibility |
Brand imposition! |
| FedEx |
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fedexidentity.com/guidelines/FedEx_Guidelines |
"Short manual" PDF |
| GE |
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ge.com/brand |
Brilliant; no longer open! |
| Handspring |
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handspring.com |
PDF only |
| Heathrow |
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heathrowexpress.com |
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Ibsen 2006 |
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An Event Identity manual; the
logo celebrates the playwright's centennial |
| Knight Frank |
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knightfrankglobal |
UK realtors |
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MIT Mass. Inst. of Technol. |
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The "best of show" brand
site... driving ideas, history, team, plus guidelines |
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MacMillan Cancer Support |
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The best "be the brand" site
I have yet seen |
| MasterCard |
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mastercardbrandcenter.com |
mostly for merchants |
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Mesta |
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Norway's road builders; good brand and
manual |
But in Norwegian only |
| NASA |
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hq.nasa.gov/office/pao/insignia |
How not to do it (logo, guidelines) |
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Neilsen Company, The |
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Brief (ten page) and basic Guidelines pdf |
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| NortelNetworks |
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nortelnetworks.com/corporate |
Very helpful |
| Novell |
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novell/com/brandguide |
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| Novozymes |
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brandguide.novozymes.com |
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| New York Public Library |
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nypl.org/styleguide |
Web guide for libraries |
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Ontario Lottery Gaming |
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OLG, comprehensive yet concise and elegant |
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Pfizer |
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PfizerBrandGuidelines.pdf (2009) All 94 pages |
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Portugal Telecom (PT) |
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Good review of basic
standards (in Portugese) plus a PDF manual |
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Princeton University Press |
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Elegant work from Chermayeff
& Geismar, 2007 |
| Raytheon |
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raytheon.com/identity/ |
Many templates |
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Rentokil Initial |
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Business services giant with dual brands |
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Reuters |
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Print, Interactive, Broadcast & Display
sections |
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| Schott |
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schott.com/designmanual |
Thorough |
| Seagate |
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seagate.com/branding |
24 page PDF |
| SF Airport |
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flysfo.com/brand |
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Smithsonian |
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America's museum |
| Sun |
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sun.com/smrc/branding |
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| The New School |
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newschool.edu/pdf/VisualIDGuide |
Beautiful system |
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Travelers |
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The red umbrella endures, helped by these guidelines |
| University College Dublin |
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ucd.ie/visualidentity Note the brand research |
Ireland's biggest |
| Univ. of Alberta |
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creative.ualberta.ca/visualidentity |
a Canadian university |
| UPS |
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UPS_mediaguide (Zip of PDF) |
Media guidelines only |
| U.S. Dept. of Homeland Security |
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enter or paste www.cgaux.info
/G_OCX/publications/misc/DHS-
Basic-Guide-Brand&Seal.pdf |
Bureaucrats care, too
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| Wiley |
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wiley.com |
Publisher brand |
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Yale
University |
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How Yale does it. Also see
their
page on typography, by Matthew Carter |
| YWCA usa |
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ywcabrand.org |
username ywcausa
password ourbrand |
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Yukon Territory |
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Simple logo, photography and
advertising standards |
The experienced designer Jerry Kuyper adds these thoughts on
"a few qualities I try to achieve in identity standards:"
| strategic |
Focus on why it is important and what
the company is trying to achieve, not just how to do it.
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| visual |
Demonstrations are often more effective
than lengthy text.
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| easy-to-understand |
Develop content that is engaging and
avoid unnecessary jargon.
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| short |
20 pages of useful information may be
more effective than 50 pages.
Don't include filler, such as unnecessary information on
how to create a business card, when templates are more
effective.
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| respectful |
Understand who will be using the
standards and don't insult their intelligence.
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| balanced |
Identify the appropriate balance between
structure and flexibility. Too much flexibility results
in complete chaos, too much structure results in
lifeless communications.
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| digital |
For interim standards, create pdf files
that can viewed online, emailed or downloaded and
printed
the standards can eventually be established as an online
identity resource.
Most printed sets of guidelines are expensive, become
outdated and out of print. (GE printed up 2,000
copies of their 400 page standards in 1987, none were
available after the first year)
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| scalable |
Digital files that can be expanded or
revised help to establish that identity management isn't
a static or one time event.
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