Truth really is stranger than fiction. Seems that some really great brands are really great liars; really excelllent at the art of deception. I just contacted Harman-Kardon, the legendary maker of higher end speakers and other stereo/surround sound equipment. I have this system I bought for my computer and one of the speakers developed a hiss that wouldn’t go away. So, like any loyal brand guy, I wrote and asked if I could buy a replacement speaker so I could keep the system intact.
24 hours later, I got a response that blew me away…totally unexpected. Here it is and I quote:
Thank you for your inquiry.
The HK 395 speakers are supported, sold and serviced by Dell. They are only licensed under the Harman-Kardon name. We do not manufacture or sell this product. Please contact Dell for more information. Their number is 800-624-9896.
Unbelievable. Turns out that Harman-Kardon has nothing to do with the product they offer online…but touts its brand as being special, distinct, terrific, etc.
Question then: Given the total lack of involvement H-K has with its own product…does it still merit being called a brand?
Does anyone else have any stories of ‘Lie To Me’ brands?